Support
Have a question, suggestion or request about Onzio? Have a look at the frequently asked questions below; if you cannot find the answer, write to us.
Contact us
When you write, please include your in-app nickname, your device model, your operating system and app version, and briefly what happened, so we can help faster. Do not send sensitive information such as passwords or payment details by email; we never ask for them.
Frequently asked questions
How do I delete my account?
In the app go to Profile → Settings → “Delete my account” and confirm by typing the requested word “DELETE”. Deletion cannot be undone. You can see which data is deleted and what remains on the Delete account page.
I want to see, correct or delete my data (KVKK / GDPR).
Write to [email protected] and include your nickname, favourite team and approximate trophy count so that we can identify your account. We respond within 30 days at most. For deletion, the in-app route is quicker. All your rights are described in the Privacy Policy.
How do ads work? How do I change my consent?
Onzio has only optional rewarded ads: you choose to watch one in exchange for a reward. Ads are non-personalised and served by Google AdMob.
In the EU/EEA, UK and Switzerland, Google’s consent form is shown before an ad. You can change your choice under Settings → “Reklam gizlilik seçenekleri” (Ad privacy options), which appears only in regions where it is required. Details: Privacy Policy.
I bought “+10 matches” but did not receive them, or I want a refund.
Verification usually takes a few seconds. Reopen the app and check the match counter. If the matches still do not appear, write to [email protected] with your nickname and the store receipt or order number. Refunds are requested from Apple (reportaproblem.apple.com) or Google Play. Details: Terms of Use.
How do I recover my account and trophies on a new phone?
Because your account is created with an anonymous ID tied to your device, you need to have linked it to an Apple or Google identity under Profile → Settings while you still had the old phone. On the new phone, sign in with the same identity to recover your account. If you did not link it and the old phone is gone, the account may not be recoverable.
I saw wrong data or an answer that was not accepted.
Report it from the “Dispute” section on the result screen. If a dispute is upheld, the trophies lost in that match are refunded.
My account was banned or I got a cooldown.
The rules are in the Terms of Use. To appeal a sanction, write to [email protected] with your nickname.
How do I turn off notifications?
Use the Settings → Notifications switch in the app, or turn off the Onzio notification permission in your device’s system settings.
I got disconnected. What happens to the match?
We wait 20 seconds for a disconnected player. If you come back in that time you continue where you left off; if not, the match is decided in your opponent’s favour.
The app crashes or I found a bug.
Update the app and restart it. If the problem continues, write to [email protected] with your device model, operating system version, app version and how the problem happened.
Can I play in a browser?
Yes: open the web version at play.onzio.online.